Call center agents aim to provide exceptional experiences by listening carefully and reacting promptly to customer requests. The system weakness is it does not always recognize spoofed calls from ever-sophisticated defrauders. Atlanta- based voice...
Credit Union Industry News & Updates
The Credit Union & Banking worlds are changing faster today than they ever have. Keep informed about what’s going on in the industry.
WHAT’S GOING ON AT CREDIT UNIONS?
3 Key Weaknesses in Call Center Authentication Process
Three major weaknesses in call center authentication.
Credit Unions Face ‘Love It or Lease It’ Decisions on ATMs
Find out why some credit unions are choosing to give up the titles to their ATMs.
Former Michigan CFO Sentenced by State Judge
Michael A. LaJoice, a former CFO who embezzled more than $18 million from a Michigan credit union, was sentenced to seven to 20 years May 1 by an Oakland County circuit court judge.

