Small Businesses Revving Up Growth Plans for 2017: Survey

If companies’ blueprints for expansion are a reliable indicator of their plans to enhance employee benefits needed to recruit and retain workers, then 2017 should be a good year for agents and advisors serving the small-business markets. The reason for this optimism:...

Credit Union Member Satisfaction Drops: CFI Survey

Member satisfaction with their credit union dropped to a four-year low in 2016, according to a research group that surveys members annually.  “Credit union member satisfaction has consistently been among the highest of all customer bases measured,”...

In Memoriam: Former CEO, Examiner Jim Mills

Jim Gilbert Mills, a retired president/CEO and former NCUA examiner, died Monday. He was 72. Under his leadership, 3Rivers Federal Credit Union grew from $63 million in assets to more than $400 million in assets when he retired in 2004 as president/CEO of the Fort...

Employee Retention Depends on Employee Experience

Human resources leaders are leaving behind old human capital management processes, such as performance management, in favor of transforming the workplace and providing a more human workplace experience — and all in the quest to retain and...

No Stabilization Fund Rebate Possible Now: NCUA

The NCUA this week reaffirmed its position that it cannot now provide credit unions with rebates from the Temporary Corporate Credit Union Stabilization Fund. The board received a staff briefing on the fund at its December meeting. “We can’t rebate funds...