Best in Class Premium Support
At GrafWebCUSO, we pride ourselves on offering unparalleled premium support services tailored to meet the unique needs of credit unions. Our dedicated team is committed to ensuring your operations run smoothly, no matter the time of day or complexity of the issue. No client is too big or too small.
Our Goal is 100% Satisfaction
100% of the Time
We Offer You
Text, graphic banners, sliders, rate tables, speedbumps, navigation menu, pop up alerts or anything else related to your website or content?
Setup, password reset, configuration help
Need help creating a new email address, configuration for Outlook, webmail, smartphones, spam/virus/malware protection.
Liaison Services Consultation Help with 3rd Party Services
Don’t understand all the technical jargen? Need a go between your organization and your 3rd party vendors? We are here to support you to make your life easier so you can focus on making money for the Credit Union.
Contact us to request a GrafWebCUSO representative to help dealing with 3rd party vendors.
Emergency Support Services 24/7/365 (After Hours)
Problems don’t always surface conveniently during business hours, but we’re always available around the clock for emergency support.
Weekend conversions, schedule after hours work for member critical services that cannot be taken down during business hours.
Because **** happens.
The GrafWeb CUSO Emergency Support Team is at your fingertips 24/7/365 days a year. We can help facilitate emergency alerts and communicate to your membership in a timely manner about such natural disasters, power outages, acts of god that are out of the Credit Union’s control and when services will be restored.
Technical Knowledge &
Unrivaled Support Services
Free Premium Support involves technical knowledge and the desk is staffed by more experienced technicians who have strong exposure to troubleshooting. The technician here is more specialized and will first determine if the issue involves his/her domain based on the data collected by the Tier-1 specialist. If it is in the domain, then it has to be determined if it is a new issue or an existing issue. Advanced diagnostic tools and data analysis might be done here.
We Understand
A GrafWebCUSO technical support executive will understand the problem, confirm whether the configuration set up is defined or not and then diagnose to isolate the technical difficulties.
At GrafWebCUSO, we put emphasis on high level of training to answer and attend to any queries from our end users. To this effect, our Level 1 engineers are imparted training on customer interaction. This enables them to decipher the problem, diagnose and then provide solutions to tackle the problems.